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triage and case management worker

 

We have an exciting vacancy for an experienced triage and case management worker to join our team on a 12-month (0.8/4days a week) contract to cover maternity leave. The role is located at our treatment and triage facility in Liphook, Hampshire.

The primary purpose of this job is to receive, manage and signpost those seeking support and manage the client journey through our national telephone helpline service offered to the world of professional sport.

It will be essential that applicants are able to demonstrate:

  • Experience of a client facing, triage or key working role in the field of mental health or public support.

  • Experience of initial contact screening and information gathering through telephone and email communication.

  • An ability to prioritise and manage a busy case load and level of enquiries.

  • An ability to interpret a variety of emotional / mental health presentations and signpost to relevant pathways of support.

  • An excellent telephone manner with an ability to communicate information to both clients and third-party agencies.

  • Good professional boundaries whilst showing a welcoming level of empathy to clients.

  • A good level of I.T. skills together with an ability to manage data through spreadsheets and database software.

  • Good administration skills and able to record sensitive information in an appropriate and compliant manner (including the GDPR).

  • An experience of working with a high level of confidentiality whilst respecting national safeguarding expectations.

Salary: £22,000.00-£26,500.00 per year

If you are interested in being considered for this role please apply here.

EDUCATION FACILITATORS

 

As more professional sports ask us to discuss mental health with their athletes, Sporting Chance are looking to recruit a pool of Education Facilitators on a consultancy basis.

This will involve delivering and co-delivering education sessions to a range of age groups and levels both in person and online and is ideally suited to high/elite-level current or former sportspeople, or those with links to professional sport who have an interest in mental health and who are happy to share a little of their own experience.

If you are interested please fill out the application form.

Become a 'Friend of Sporting Chance'

 

Friends of Sporting Chance is an ongoing initiative that aims to raise awareness of our services to those who are eligible to receive them.

The concept is to grow a network of ‘friends’ of the charity, including current and former professional sportspeople, sports media personnel, individuals involved in other roles in professional sport and anyone with an interest in mental health in sport.

By keeping up to date with Sporting Chance’s work through an exclusive monthly interactive email update, recipients will be well informed about our services.

There are many sportspeople who may benefit from using our services who may not be aware that they are eligible to access them. Friends of Sporting Chance will help us reach these people.

 

If you are interested in helping by becoming a Friend of Sporting Chance please read the information and fill out this questionnaire.

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